What is Lean?

Continuous Process Improvement (CPI) is improving work processes, creating efficiencies, decreasing costs, and making the most of our employees’ expertise. There are many CPI techniques and we’re currently focusing on Lean.

What is Lean?

Lean /leen/ adj. 1 having no superfluous fat. 2 characterized by economy (as of style, expression, or operation).

Lean isn’t an acronym. It’s the word used to describe a systematic approach to reducing waste in the work environment — or making processes “lean.” It’s a cycle of continuous process improvement that:

  • Relies on front-line workers. The people who do the work actively participate in decisions for improving their processes.
  • Is proven, results driven, and sustainable.
  • Eliminates waste, leaving only efficient processes that bring value to customers.
  • Ensures accountability.
  • Improves customer satisfaction.

For more information about Lean, see Results Washington: About Lean (Office of the Governor).

How Lean works

  1. An employee or supervisor acting as the sponsor or process owner submits a request to our Process Improvement Manager. The request describes a potential opportunity for improvement based on data, surveys, or other information provided by employees or supervisors.
  2. A team is formed to act on the request. The team includes:
    • Employees involved in the process to be improved
    • Customers
    • Individuals or groups who will be affected by the change
  3. A facilitator leads the group through exercises to:
    • Define the problem.
    • Gather data.
    • Analyze information.
    • Map the current process.
    • Find waste.
    • Establish what success would look like.
  4. The team creates recommendations, an action plan, and controls for improving the process.
  5. The team presents all the details to the sponsor or process owner.
  6. The sponsor or process owner decides on each of the team’s suggestions.
  7. Changes approved by the sponsor or process owner are implemented, documented, and tracked to evaluate performance.

Success stories
For examples of how we’ve improved service and reduced waste with Lean, see Success stories.

See also:

Washington Healthcare Finder
Good To Go!
Access Washington – official state government website