What is Lean?

Continuous Process Improvement (CPI) is improving work processes, creating efficiencies, decreasing costs, and making the most of our employees’ expertise. There are many CPI techniques and we’re currently focusing on Lean.

What is Lean?

Lean /leen/ adj. 1 having no superfluous fat. 2 characterized by economy (as of style, expression, or operation).

Lean isn’t an acronym. It’s the word used to describe a systematic approach to reducing waste in the work environment — or making processes “lean.” It’s a cycle of continuous process improvement that:

  • Relies on front-line workers. The people who do the work actively participate in decisions for improving their processes.
  • Is proven, results driven, and sustainable.
  • Eliminates waste, leaving only efficient processes that bring value to customers.
  • Ensures accountability.
  • Improves customer satisfaction.

For more information about Lean, visit Results Washington: About Lean (results.wa.gov).

Success stories
For examples of how we’ve improved service and reduced waste with Lean, see Success stories.

Related information

Washington Healthcare Finder
Good To Go!
Access Washington – official state government website