Continuous Process Improvement (CPI) is improving work processes, creating efficiencies, decreasing costs, and making the most of our employees’ expertise. There are many CPI techniques and we’re currently focusing on Lean.
Lean /leen/ adj. 1 having no superfluous fat. 2 characterized by economy (as of style, expression, or operation).
Lean isn’t an acronym. It’s the word used to describe a systematic approach to reducing waste in the work environment — or making processes “lean.” It’s a cycle of continuous process improvement that:
For more information about Lean, visit Results Washington: About Lean .
For examples of how we’ve improved service and reduced waste with Lean, see Success stories.