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Due to flooding, the Everett Driver Licensing Services Office is closed. We'll update this message when we have a reopening date. In the meantime, customers are encouraged to access our online services or visit these nearby offices: Smokey Point, Lynnwood, and Shoreline.

What is Lean?

Lean is a systemic approach to identifying and eliminating waste, improving quality and improving safety in order to provide value for customers. A Lean culture cultivates this approach as a way of life by embracing principle based behaviors such as respect for people, value for customers, continuous improvement, humility, collaboration and learning.

Why Lean at DOL?

We are building a culture where employees are:

  • Excited to come to work
  • Valued for their skills and talents
  • Included in process improvements that impact their work
  • Respected
  • Trusted to make decisions
  • Empowered to fix what bugs them
  • Creating more value for our customers
  • Helping build trust in government

Employees that do the work improve the work. We value our customers and stakeholders. We engage them in process improvements that impact them.

For more information about Lean, visit Results Washington: Lean (

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