January 7, 2010

DOL launches self-service option for driver records

OLYMPIA — The Department of Licensing (DOL) redesigned the agency’s Internet website to make it easier for customers to find and use online service options, including an easy new way for drivers to buy a copy of their driving record.

Each year, more than 200,000 Washington drivers purchase copies of their driving record. Now these individuals can skip a trip to a driver licensing office and purchase it online at www.dol.wa.gov.

Driving records show a history of violations, convictions, collisions, and departmental actions incurred by a driver over a period of time. There are several versions that can be purchased depending on reason an individual needs it. They are most commonly used for insurance and employment purposes.

This new system, which uses security measures similar to the agency’s successful online driver license renewal system, only allows individuals to purchase a copy of their own driving record at a cost of $10. The records, provided in a non-editable Adobe Acrobat format, also have been completely redesigned to make them easier to read and understand.

ADRs purchased online can be printed immediately on your home computer. They also can be purchased and printed at the many self service stations located within driver licensing offices around the state.

“We’re committed to giving customers modern, convenient alternatives to visiting our offices,” DOL Director Liz Luce said. “Maximizing the use of the Internet is a great way to improve customer service and save tax dollars.”

DOL’s newly designed website

The front page of DOL’s website, located at www.dol.wa.gov, was redesigned to make it easier for customers to find and take advantage of the agency’s many online service options. It also was an opportunity to update the navigation to reflect new trends in website design.

The new front page also will feature links to the agency’s new blog, YouTube channel and Facebook page. DOL is using these social media tools to provide new ways to get useful information about the agency.