News release

October 12, 2011

Driver licensing offices seeing shorter wait times as agency introduces more web service options

OLYMPIA — Waits at driver licensing offices are getting shorter, and hundreds of thousands of people a year are eliminating the wait altogether with a few mouse clicks on the DOL website.

In the face of 21 office closures or modifications and other additional budget cuts, the state’s Department of Licensing continues to add new services to its website. The latest, rolled out in September, allows people who have moved to change their address online. It’s required by law that the address is kept up to date.

Drivers and ID card holders can go to dol.wa.gov to change their address, replace a lost or stolen card and get a copy of their driving record. Most people can also renew their driver license or ID card online every other time it is due for renewal.

“We are building a system in very tight budget times that allows many people to only have to visit one of our offices every ten years,” DOL Director Alan Haight said. “This is allowing our existing staff to keep up with the in-office demands of about 5.2 million drivers, a number that is increasing every day.”

Haight says that the agency is on track to serve more than 500,000 transactions over the web in 2011, a dramatic increase from 120,000 three years ago. He says the web will help the agency simply keep up with the growing state population.

The agency typically sees the highest customer volumes and office wait times during the summer months. This year, though, office wait times were significantly lower, averaging less than 30 minutes statewide.

“These are tough economic times for families and government alike, but we can’t let cuts to our budget stop us from providing customers with faster, more convenient service options,” Haight said. “These types of services are more important than ever.”

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