Access to DOL Services

We're committed to providing everyone with equal access to our services. We pledge to develop and maintain customer accessibility in our:

  • Services (online and in-person)
  • Communications technology (like our website)
  • Facilities

Contacting us via TDD/TTY

Anyone with speech or hearing impairments can call 711 and use Telecommunications Relay Services. For more information on the service, visit 711 for Telecommunications Relay Service (www.fcc.gov).

Online services and communications technology

To ensure our online systems and communications technologies are accessible we've adopted:

Reporting technology accessibility issues

Contact us at DigitalAccessibility@dol.wa.gov if you're experiencing difficulty accessing:

  • Information on our website
  • Online services (such as renew your tabs)
  • Electronic documents and forms
  • Multimedia (audio and video)

We will be glad to assist you in gaining access or providing an alternative format. Please provide the following information:

  • The nature of your accessibility needs.
  • The website, online service, electronic document, or multimedia you're trying to access.
  • Your contact information.

PDF documents and accessibility

For best results, you'll want to open any DOL forms or documents with Acrobat Reader. Most reader plug-ins included in modern web browsers don't have the same capabilities as Acrobat Reader. Viewing a PDF with the browser plug-in could make the document:

  • Appear broken
  • Be missing functionality
  • Not be viewable at all

You can set the reader your browser uses, check with your browser manufacturer to find out how. Get the latest version of Adobe Reader.

Using PDF's with a screen reader

For more information on using PDF's with a screen reader, visit Accessing PDF Documents with Assistive Technology - A Screen Reader User's Guide.

Facilities

Conducting business with your service animal

Your service animal may go with you into a Licensing Office. If your animal poses a direct threat to the health or safety of other people, you must remove them from the office.

Getting a driver license or ID card if you are homebound

Driver license

Customers who need a driver license must visit a driver licensing office location.

ID card

In certain cases, we can provide accommodations for customers that can’t visit an office. This service is an option if you’re unable to visit an office for health reasons. Other restrictions may apply.

For more information:

Washington Healthcare Finder
Good To Go!
Access Washington – official state government website