Protecting your identity

Key things to remember:

  • We will never contact you by phone or email to ask for your personal information.
  • If it looks or sounds too good to be true, it probably is.
  • Protect your Social Security number.
  • Be on guard while using the Internet, and use complex passwords.
  • Verify sources and addresses before sharing information.
  • Treat your mail and trash carefully.

For more information on how you can protect yourself from identity theft, visit the Federal Trade Commission (FTC) website.

Facial recognition technology

When you get your photo taken for your driver license or ID card, your photograph is analyzed by facial recognition software to prevent identity crimes and fraud. The software creates a template based on facial features that aren’t easy to alter, such as your cheekbones and the distance between your eyes. Then, it compares this template to all the other facial templates in the database to verify your identity.

If the system matches a photo to more than one record

Our highly-trained investigators will determine if the photos actually match or not. If they find the same photo matches 2 different names, they will try to determine why the individual has more than 1 record. Most of the time this won’t be fraud — just the result of marriage or a legal name change. If fraud is suspected, we will either handle the case administratively or forward it to law enforcement agencies for criminal investigation.

Keeping your facial recognition information private

The facial recognition system can only be accessed by our investigators to compare driver license or ID card photos. The system won’t be used to try to identify anyone using pictures from any other source.

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