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DRIVES - What's in it for you?

Driver training school Portal replacement

We've begun our second phase of DRIVES, replacing our driver licensing system. It's planned for release September 2018.

What's in it for you?

  • Ability to enter e-waivers for all students enrolled in a course at once.
  • Applicants who have a clear permit will display even if another document exists on the record.
  • Applicant records will show an indicator if they must test with an ignition interlock device.
  • Applicant records will show an alert if they must test at a Driver Licensing Service Office.
  • Driver Training School locations and instructors will be listed alphabetically.
  • The system will no longer default to a.m. You'll have the choice to select a.m. or p.m.

Before the release date (September 2018), training and testing will be offered to driver training schools and staff.

How will the new Portal impact the work you do?

  • The new system affects services in many ways. It'll improve efficiency, effectiveness, and streamline processes.
    • Some of your data entry will change
    • The new portal will look and feel similar to the current portal
    • Your reporting requirements won't change
  • We'll be replacing PIC number with DLN (Driver License number)
  • We'll start assigning the DLN using random generated numbers that won't allow duplicate numbers or contain any personal information

Driver Training School Technology Modernization Project Survey #2

Results are in!

Based on survey feedback we were able to conclude all participants want to receive further communication regarding the project. One significant take-away was that there is a difference in understanding between owners, instructors, and examiners. The majority of survey participants were owners, who in turn seemed to be the most informed. Going forward we'll explore ways to enhance communication with instructors and examiners. We also encourage owners to share information about the project with instructors and examiners.

Questions received relating to the DRIVES project, were provided a response. We're creating a summary document of these Questions and Answers for all Stakeholders to review.

Thank you to those who participated in the survey. Your contribution helps sharpen our approach and provides insight to help us communicate most effectively.

Driver Training School DRIVES Rollout 2 – Frequently Asked Questions

What is the goal of the project?

The Driver and Vehicle System (DRIVES) project is a 4 year effort to modernize our driver and vehicle technology systems.

By implementing this new system, we anticipate these improvements:

  • Modernize – old systems with current technology
  • Streamline – processes for training, maintenance, and support
  • Integrate – single system, quality data source, customer-centric system
  • Transform – real-time information, reporting, security
  • Optimize – efficiency, usability, and workflows

The first phase which replaced our existing vehicle-related systems was implemented on December 12, 2016.

In the second phase scheduled for release September 2018, driver related systems will be replaced. During this phase the Driver Training Schools program Portal will be modernized.

The Portal is used by driver training schools to enter Waivers, Course Complete and Knowledge and Skills Exam results. By modernizing the Portal, we anticipate improvements for our licensees to include efficient administration, better interoperability and reliability.

How did DOL consider the industry's improvement ideas and pain points?

Both private and public school associations were tasked with collecting pain points and improvement ideas from the industry. As a result, DOL implemented some of these improvement ideas in the new system.  Here are some of the new features:

  • Always displays if a permit exists
  • Provides an indicator when DOL requires  testing at a licensing office
  • Lists locations and instructors alphabetically
  • Displays A.M. before P.M

What does training look like for the new Portal system?

We will deliver 3 types of training:

  • Quick start guides – 1 to 2 page printed instructions for quick reference
  • Video tutorials that will be available online
  • Virtual meetings that can be view from your computer

If a Licensee participates in the virtual meetings and/or testing of the new system, will continuing education credits be awarded?


What is the logout time for inactivity?

The logout time for inactivity will remain the same as it is today, 15 minutes with a 5 minute warning.

Will a score of 99% be allowed in the new Portal?


Why are we receiving the same survey twice?

DOL used the 1st survey to obtain baseline information. The 2nd survey was used to compare results between both surveys. The comparison helps sharpen our approach and provides insight to help communicate most effectively.

DRIVES Stakeholder Presentations:

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