File a complaint: Landscape architects
How to file a complaint
You can file online, by email, or by mail. You'll need to include all of the following:
- Copies of all documents related to your complaint.
- A detailed explanation of your complaint, in the order they occurred, including:
- Dates.
- Other parties involved.
- A summary of efforts you've already made to resolve the problem.
Online
Use our online complaint form.
- Complete a Business and Professions Complaint form.
- Submit your complaint and all supporting documents to DFCcompliance@dol.wa.gov.
By mail
- Complete a Business and Professions Complaint form.
- Submit your complaint and all supporting documents to:
Design Professions
Department of Licensing
PO Box 9012
Olympia, WA 98507-9012
What happens after you submit your complaint
- We determine if the complaint falls within our legal authority.
- If it isn't covered by our laws, we'll notify you.
- If it's within our authority, we may conduct an investigation. Our investigator will act as an impartial, fact-finding third party. During the investigation, they aren't representing you, us, or the service provider. The investigator may contact the person you filed your complaint against to ask for a response, and may give them a copy of your complaint. The length an investigation takes will depend on current caseload and complexity of the case.
- After we've gathered all the facts, we review the information. .
- If the evidence doesn't show a violation of the laws, we'll dismiss the case.
- If a violation has occurred, we may recommend a disciplinary action, such as a reprimand, fine, or license suspension.
- The person you filed the complaint against may request a hearing to dispute the decision.
- We'll notify you of the outcome of your complaint.
Note: Our decisions don't constitute legal opinion. We don't have the authority to recover funds, award damages, or make judicial determinations. To pursue these types of remedies, seek legal advice.
