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March 2021
New customer service hours
What is happening?
Starting on Monday March 25th, our customer service hours are changing. This helps us provide better service to you. We have increased the number of staff that will be available for phones calls. We will be able to take calls during these times:
- Monday: 9 a.m. to 4 p.m.
- Tuesday: 9 a.m. to 12:30 p.m.
- Wednesday: 9 a.m. to 12:30 p.m.
- Thursday: 9 a.m. to 12:30 p.m.
Why is this happening?
Our team has been experiencing a high volume of phone calls and emails resulting in long wait times. Dedicating certain hours during the week to answer phone calls will allow us more time to:
- Process licenses faster.
- Respond to emails timely.
- Reduce long wait times over the phone.
What does this mean to you?
If you need to speak with a staff member, you will only be able to reach us during the hours listed above. You will not be able to reach a staff member outside of these hours. If you need immediate help on an urgent issue outside of our phone hours, email us at RealEstate@dol.wa.gov.
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