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Abandoned RV reimbursement appeals and FAQs

Appeal process

What types of appeal processes are there?
Reason for denied request How do I get reimbursement Can I appeal
Documentation provided did not show proof that costs accrued after May 1, 2019. Costs accrued prior to May 1, 2019 are not eligible for reimbursement. No, you cannot appeal. Senate Bill 6437 and the rules related to it did not take effect until May 1, 2019.
The vehicle was not a Recreational Vehicle (RV) as described in RCW 46.53.010 (5). Only campers, motorhomes and travel trailers are eligible for reimbursement. No, you cannot appeal. Reimbursement is only for recreational vehicles included in the law.
Your Business License was not active during the time you provided the service. Business licenses in any status other than active are not eligible for reimbursement. Yes, you can appeal if you have evidence to prove that your business license was in “active” status at the time services were provided.
We did not receive all required documentation showing you completed the process. Resubmit your request for reimbursement with all required supporting documentation. Alternatively, complete a Denied Reimbursement Appeal form with a new application and all required supporting documentation. Yes, you can appeal the denied request by resubmitting your request online. Alternatively, you can mail in a completed Denied Reimbursement Appeal form with a new application and all required supporting documentation.
No acknowledgments were selected to indicate:
RV was a public impound; and
RV received no bids at auction; and
Last registered owner is unknown; or
The vehicle was declared abandoned junk by a law enforcement agency.
Resubmit your request for reimbursement with appropriate acknowledgments selected and all required supporting documentation. Alternatively, complete a Denied Reimbursement Appeal form with a new application and all required supporting documentation. Yes, you can appeal the denied request by resubmitting your request online reimbursement with appropriate acknowledgments selected. Alternatively, you can mail in a completed Denied Reimbursement Appeal form with a new application and all required supporting documentation.

Frequently asked questions

What if an RTTO and a Wrecker submit a request for the same vehicle, who will get the reimbursement?

If they have both supplied all of the correct information, both can receive a reimbursement for the same vehicle. Just not the same processes. In other words, a Registered Tow Truck Operator (RTTO) cannot request disposal or dismantling fees for breaking down a motorhome that was delivered to a Wrecker or Salvage Processor. Likewise, a Wrecker cannot request towing fees for a vehicle that we show an RTTO delivered to them for disposal.

Why was my request denied but another business’s request was approved?

Approval is dependent on the information provided and documentation submitted being complete. If one business makes a request and includes all of their required documents and another business does not, the business with all of the required documents gets an approval and the other gets a denial. If a Registered Tow Truck Operator (RTTO) has not supplied all of the required documents for a vehicle, but the disposer has, the RTTOs’s request is denied and the disposer’s is approved for reimbursement.

Who are the licensed wreckers and scrap/salvage processors around the state that are able to take these RVs?

You can perform a search on the Department of Revenue website using the DOR Business Lookup page. You need to select one or all of the following endorsement types when conducting your search: Motor Vehicle Salvage Processor, Motor Vehicle Wrecker, and Motor Vehicle Wrecker Branch.

Why did I receive a reimbursement amount different from what I requested?

DOL reimburses costs using the standard rates and caps schedule, found in WAC 308-61-215. If the costs you submitted exceed the allowable costs or were performed prior to May 1, 2019, you will not be reimbursed for them.

Where is the form that I use to submit a request?

Registered Tow Truck Operators (RTTOs) and Wreckers will submit requests in their License eXpress for Business account. If you are unsure about what category one of your forms belongs under, just upload it to the “Other” category. All forms can be found at the bottom of the Abandoned RV reimbursement page.

Where is the form that I use to submit a request?

Registered Tow Truck Operators (RTTOs) and Wreckers will submit requests in their License eXpress for Business account. If you are unsure about what category one of your forms belongs under, just upload it to the “Other” category. All forms can be found at the bottom of the Abandoned RV reimbursement page.

Salvage Processors and Scrap Metal Businesses can submit a request for reimbursement through email (AbandonedRV@dol.wa.gov) or mail using the Abandoned RV Reimbursement Request form.

Where can I get help when submitting a reimbursement request?

When making submissions online, please refer to the DOL License eXpress for Vehicle Businesses User Guide. It has a lot of great information, use the table of contents to navigate directly to the Abandoned RV Reimbursement section. Alternatively, you can contact our DRIVES help center at 360.664.9698 and they can help guide you through the online process.

When making a submission on the paper form, refer to the information on this webpage as well as the instruction page that accompanies the form. Alternatively, you can contact the Abandoned RV program at 360.902.0324 or AbandonedRV@dol.wa.gov for assistance with your questions.

How do I submit payment for costs collected after I received a reimbursement from the state?

Complete the Abandoned RV Payback form and mail the form and payment to:
Department of Licensing
Abandoned RV Program
PO Box 9048
Olympia, WA 98507-9048

WAC 308-61-207 states, any funds received by the registered tow truck operator, wrecker, vehicle scrap, or scrap metal business as a results of collection activities shall be turned over to the department for any vehicles the business received reimbursements for.

Forms


Contact us

Phone: 360.902.0324

Email: AbandonedRV@dol.wa.gov

Abandoned RV Program
PO Box 9040
Olympia, WA 98507-9030

Get email updates

Join the Abandoned RV Reimbursement Listserv to get the latest RV disposal information by email. There is no cost to join and you may remove or change your address at any time.

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