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Driver licensing customer service

Can you do it online? Check our online services for options.

Email:

First, try clicking on the topic below to learn more online.
If you still have questions, email us at the appropriate address. If possible, please include your driver license number to help us serve you faster.

Who to email depending on your situation
If you need help with:	Email us at:
Reinstating your license Your SR-22 requirements (proof of insurance) How long you need an ignition interlock device Occupational/Restricted Licenses (ORLs) Ignition Interlock License (IILs) Vehicle accidents	CustomerCare@dol.wa.gov
Requirements for getting your 1st WA driver license Requirements for getting an ID card Getting status or verification letters	CustomerCare@dol.wa.gov
Online driver licensing transactions, including: Replacing your driver license or ID card online Changing your address online Requesting a driving record online Renewing your driver license or ID card online (Include your full name and date of birth* in the email.)*	CustomerCare@dol.wa.gov
License eXpress Pre-apply for your first driver license	onlineserviceshelp@dol.wa.gov
Mail-in or office transactions, including: Replacing your driver license Replacing your ID card Changing your address Requesting a driving record Renewing your driver license (Include your full name and date of birth* in the email.)* Renewing your ID card (Include your full name and date of birth* in the email.)*	CustomerCare@dol.wa.gov
Motorcycles	motorcycle@dol.wa.gov
Commercial Driver License (CDL)	CustomerCare@dol.wa.gov
Hearings or interviews	hearings@dol.wa.gov

To contact us by fax
(We process faxes in the order they're received)
If you need to send us paperwork about:	Fax it to:
Alcohol or drug treatment reports	360.570.7044
Hearings and interviews	360.570.4950
Medical and vision certificates	360.570.7893
Motorcycles	360.570.4914
Occupational/restricted driver licenses	360.570.4961
SR22/26 insurance certificates	360.570.7825
Vehicle accidents	360.570.4966

Customer service hours
Day	Email, phone, or fax hours
Monday:	8 a.m. – 5 p.m.
Tuesday:	8 a.m. – 5 p.m.
Wednesday:	8 a.m. – 5 p.m.
Thursday:	9 a.m. – 5 p.m.
Friday:	8 a.m. – 5 p.m.
Saturday:	Closed
Sunday:	Closed

Phone

360.902.3900 (TTY: Call 711)

Mail

Department of Licensing
PO Box 9030
Olympia, WA 98507-9030

Driver licensing offices

For locations, hours, and services, see Driver licensing offices

Related information

Driver training and testing locations

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